Online payment security statement

When paying on our web store, use SaferPay – an advanced system for secure payment card acceptance via the Internet.

SaferPay ensures complete secrecy of your card data from the moment you enter it in the SaferPay payment form. Payment data is transmitted encrypted from your web browser to the bank that issued your card. Our store never comes into contact with complete information about your payment card. Also, the data is inaccessible even to employees of the SaferPay system. An isolated core independently transfers and manages sensitive data, keeping it completely secure. The form for entering payment data is secured with an SSL transport code of the highest reliability. All stored data is additionally protected by encryption, using a cryptographic device certified according to the FIPS 140-2 Level 3 standard. SaferPay meets all the requirements related to the security of online payments prescribed by the leading card brands, that is, it operates in accordance with the norm – PCI DSS Level 1 – the highest security standard of the payment card industry. When paying with cards included in the 3-D Secure program, in addition to the validity of the card itself, your bank also confirms your identity using a token or password. SaferPay Info considers all collected information as bank secret and treats it accordingly. The information is used exclusively for the purposes for which it is intended. Your sensitive data is completely safe, and its privacy is guaranteed by the most modern protection mechanisms. Only data necessary for the performance of work are collected in accordance with the prescribed demanding procedures for online payment. The security controls and operational procedures applied to our infrastructure ensure the immediate reliability of the SaferPay system. In addition, by maintaining strict access control, regular security monitoring and in-depth checks to prevent network vulnerabilities, and planned implementation of provisions on information security, they permanently maintain and improve the level of system security by protecting your card data.

Purchase procedure

1. Order accepted after the order has been received by the customer via e-mail that the order has been accepted. Comprehensive information on the status and content of the order is always available to the customer on the website of the service provider.

2. Order confirmed The offeror reviews the order, checks the availability of the ordered items and confirms the order or rejects the reason. The offeror may call the customer on his contact number to verify the information or ensure the accuracy of the delivery. In the supply of goods that the bidder does not have in stock in its warehouse, the bidder is solely bound by the supplier’s delivery and the time in which the bidder’s supplier can deliver the goods to the bidder. The customer is immediately notified via e-mail about updated information regarding the delivery of the goods. If the delivery time is very long, and the buyer does not want to wait, the buyer can inform the bidder, who will remove the item from the order and return to the buyer all funds already paid, and other items from the order at the buyer’s choice, or deliver, or cancel the entire order. If the supplier does not confirm the availability of the ordered items to the bidder no later than three months from the date of the order, the bidder may reject the buyer’s order because the goods are not available. On the day of rejection, the customer’s order expires. The Bidder does not assume any responsibility for damage caused by longer delivery times or the delivery of goods that the Bidder does not have in stock in its own warehouse.
3. Shipped goods The Bidder must prepare, send and send the goods to the customer by e-mail within the agreed period. In the mentioned e-mail, the offeror informs the customer about the contract cancellation policy, where to contact in case of delivery delay and where to contact in case of complaint.

In the event that the customer decides to cancel the order, he must notify us immediately via e-mail at [email protected]. If the order has already been shipped, the customer pays the additional costs incurred in that case. In the case of personal pickup (when the goods are already ready for pickup), the customer also says that he wants to cancel the order via the above-mentioned phone number or e-mail. Additional incurred costs are covered by the buyer who cancels the ordered goods.